Terms & conditions
Welcome to ACS Car's Terms & Conditions. These terms outline the agreement between you, the customer, and ACS Car, governing the use of our premier taxi and chauffeur services. We aim to provide luxury travel with clarity and fairness, ensuring a smooth experience from booking to drop-off. Please read these terms carefully before booking your journey.
Important policies & guidelines
At ACS Car, we believe in transparent service. Below, you'll find detailed information regarding our operational policies, your responsibilities as a passenger, and our commitments to you. These guidelines are designed to ensure safety, punctuality, and a high-quality experience for everyone.
Passenger liability for door incidents
If a passenger opens a door in traffic and causes injury to a third party (including cyclists or pedestrians) or damage to property, the passenger shall be fully liable for all resulting losses, damages, penalties, and legal costs.
Limitation of liability
To the fullest extent permitted by English law: ACS CAR shall not be liable for missed flights, appointments, examinations, cruises, or any consequential or financial loss arising from traffic congestion, road closures, weather conditions, accidents, or vehicle breakdown.
Force majeure events
We do not accept liability for delays outside our reasonable control (Force Majeure events).
Non-excludable liabilities
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
Booking alterations & cancellations
If you need to alter or cancel a booking, please contact us at least [[number]] hours in advance. Cancellations made within [[number]] hours of the scheduled pick-up time may incur a charge. For full details on our cancellation policy, please refer to your booking confirmation or contact our support team. We understand plans can change and will always do our best to accommodate reasonable requests.
Unexpected delays
In the event of unexpected delays, such as flight changes or traffic incidents, please inform us as soon as possible. While we monitor flights, providing us with updated information helps us adjust your pick-up time accordingly. Additional waiting time charges may apply if not communicated in advance.
Flight monitoring & airport transfers
While we monitor flight arrivals, it remains the passenger’s responsibility to provide accurate flight details. We are not liable for delays caused by incorrect flight information provided by the Customer.
Refusal of service
We reserve the right to refuse service where: Passenger conduct poses a safety risk. Payment is refused or disputed without justification. The booking is deemed fraudulent or unlawful.
Data protection
We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Customer information is used solely for booking, service provision, and legal compliance purposes. (Separate Privacy Policy recommended.)
Amendments to terms
ACS CAR reserves the absolute right to amend, update, or modify these Terms and Conditions at any time without prior notice. Any updated Terms will be published on our website and shall take immediate effect upon publication. Continued use of our website or services after any amendments constitutes acceptance of the revised Terms.
Governing law & jurisdiction
These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
Customer responsibilities
Customers are responsible for ensuring they are ready at the agreed pick-up time, have all necessary luggage, and provide accurate booking information. Any damage caused to the vehicle by the passenger will be the responsibility of the passenger. Please ensure all personal belongings are removed from the vehicle at the end of the journey.
ACS Car's service commitments
ACS Car commits to providing punctual, safe, and comfortable transport. Our vehicles are regularly maintained to the highest standards, and our professional chauffeurs are experienced and licensed. We strive for excellence in every journey, ensuring a premium travel experience tailored to your needs.
Need clarification?
We understand that legal terms can be complex. If you have any questions regarding these terms and conditions, or need further assistance with your booking, please do not hesitate to contact our friendly team. We're here to help ensure your journey with ACS Car is smooth and worry-free.